Kenko Training Club ("we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Kenko Training Club is a strength and conditioning gym in Sunbury, Victoria.

  • Address: 63 McDougal Road Sunbury

  • Email:

  • Phone: 0423286154

What we collect

We only collect information we need to run your training and membership:

  • Contact details: your name, phone number and email address

  • Training information: your goals, preferred training times, fitness history, and any injuries or health conditions you choose to tell us about so we can coach you safely

  • Membership and payment details: your membership type, attendance and payment records (card details are handled by our payment provider, not stored by us)

  • Website and ad information: if you visit our website or interact with our ads, we may collect information through cookies and the Meta Pixel, such as pages viewed and the ad you came from

How we collect it

We collect information directly from you when you:

  • fill in a form on Facebook or Instagram (for example, our 28-day trial form)

  • sign up on our website or in person at the gym

  • contact us by phone, text, email or social media

  • train with us and complete health or goal questionnaires

How we use it

We use your information to:

  • contact you about the trial or membership you asked about and book your sessions

  • coach you safely and track your progress

  • manage your membership, payments and attendance

  • send you updates, reminders and offers (you can opt out at any time)

  • improve our services, website and advertising

We will not sell your personal information.

Who we share it with

We only share your information when we need to run the business, with:

  • our gym management, booking and payment software providers

  • Meta (Facebook and Instagram), when you submit a lead form or interact with our ads

  • professional advisers, such as our accountant, where needed

  • anyone we are required to share it with by law

Some of these providers may store information on servers outside Australia, including in the United States. We choose providers who take reasonable steps to protect your information.

Health information

Any health or injury information you give us is used only to keep you safe and tailor your training. We treat it as sensitive, keep it secure and only share it with your consent or where the law allows (for example, in an emergency).

Marketing

We may contact you by phone, SMS or email about your trial, membership and offers. You can opt out at any time by replying STOP to an SMS, using the unsubscribe link in an email, or telling us directly.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including password-protected systems and limiting access to staff who need it. We delete or de-identify information we no longer need.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details above. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your information, please contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website.

Last updated: 4 November 2026